Terms of Service

1. This agreement

These Terms of Service (the “Terms”) are a contract between HaulinCars (“we”, “us”) and the company that registers for the HaulinCars service (“you”, the “Carrier”). By creating an account, or by using the service as a user of a Carrier's account, you agree to these Terms and to our Privacy Policy, which is part of this agreement.

If you accept these Terms on behalf of a company, you represent that you are authorized to bind that company. The individual who registers a Carrier account is responsible for the conduct of every user they invite to it.

2. The service

HaulinCars is a transportation management system for auto-transport carriers: dispatch, driver assignment, routing, vehicle inspections with photo and signature capture, bills of lading, invoicing, payment and expense tracking, driver pay, and integrations with third-party load boards and telematics providers.

We are a software provider. We are not a motor carrier, a freight broker, a freight forwarder, a shipper's agent, an insurer, an accountant, or a compliance auditor. We do not arrange transportation, take custody of vehicles, hold funds on your behalf, or assume any part of your regulatory obligations. Nothing in the product is legal, tax, insurance, or safety-compliance advice.

3. Eligibility and verification

The service is for verified commercial motor carriers. At registration we check the USDOT or MC number you provide against the FMCSA public registry, and we may re-check it while your account is open. You agree that the number you register is your company's, that the information you give us is accurate, and that you will keep it current.

We may suspend or terminate an account where the registry no longer shows active operating authority, where verification cannot be completed, or where we reasonably believe the registration is fraudulent. If FMCSA is unreachable at signup we may admit your account provisionally and complete verification afterwards; a provisional account that fails verification may be suspended.

4. Accounts, users, and security

• You are responsible for everything that happens under your account, including the actions of every dispatcher and driver you invite.
• Keep credentials confidential. Do not share logins between people; invite each person their own account.
• Tell us promptly at legal@haulincars.com if you believe an account has been compromised.
• You are responsible for having the right to put other people's information — your drivers', your customers' — into the service, and for giving those people whatever notice or consent their jurisdiction requires. See section 7 and the driver-monitoring notice in our Privacy Policy.
• We may remove a user, or refuse an invitation, where we reasonably believe it is necessary to protect the service or another customer.

5. Subscriptions, trials, and payment

• Trial. New Carrier accounts begin on a trial of the length shown at signup. When the trial ends, continued access requires an active paid subscription.
• Billing. Subscriptions are billed in advance on a recurring basis through our payment processor, Stripe, using the plan and price shown to you at the time you subscribe. Prices are in US dollars and exclusive of taxes, which you are responsible for where applicable.
• Renewal. Subscriptions renew automatically for successive periods until cancelled.
• Cancellation. You may cancel at any time from the billing portal. Cancellation takes effect at the end of the current billing period. Except where required by law, fees already paid are non-refundable and we do not pro-rate partial periods.
• Failed payment. If a charge fails we may retry it and may suspend access until the balance is settled. Suspension does not delete your data; see section 10.
• Price changes. We may change prices for a renewal period with at least 30 days' notice before the renewal date. If you do not accept a change, cancel before it takes effect.

6. Acceptable use

You agree not to, and not to let anyone using your account:

• use the service for any unlawful purpose, or in violation of FMCSA, DOT, state, or local transportation regulation;
• upload or transmit malware, or attempt to gain access to another company's account, data, or infrastructure;
• probe, scan, or test the vulnerability of the service without our prior written permission, or circumvent rate limits, authentication, tenancy scoping, or billing controls;
• scrape, bulk-export, resell, sublicense, or provide the service to third parties as a service bureau, except to your own employees and contractors operating your business;
• reverse engineer, decompile, or copy the software, except to the extent that restriction is unenforceable by law;
• enter information you have no right to enter, including personal information you were not authorized to collect or share;
• use the service to harass, stalk, or surveil a person outside the legitimate operation of your fleet — location features exist to run loads and prove service, not for personal surveillance;
• falsify inspection records, signatures, photographs, or payment records, or use the service to misrepresent the condition of a vehicle or the fact of a delivery;
• interfere with the operation of the service or place an unreasonable load on it, including automated access outside our documented APIs.

We may investigate suspected violations and may suspend access immediately where we reasonably believe it is necessary to protect the service, another customer, or a third party.

7. Your data

You own your business data. Loads, customers, vehicles, inspections, photographs, signatures, invoices, payment records, driver records, and everything else you or your users put into the service, or that a connected integration brings in on your behalf, remains yours (“Carrier Data”). We claim no ownership of it.

You grant us a non-exclusive, worldwide licence to host, store, process, transmit, back up, and display Carrier Data solely to provide, secure, support, and improve the service for you, and as described in the Privacy Policy. That licence lasts only as long as we hold the data.

We may generate and use aggregated, de-identified statistics derived from use of the service — for example, how often a feature is used across all customers — provided they do not identify you, your drivers, or your customers, and are not sold as a data product.

You are responsible for the lawfulness of Carrier Data: that you have the right to collect it, that you have given your drivers and customers whatever notice or consent their jurisdiction requires (including electronic and location monitoring notice for employees), and that its use in the service does not infringe anyone's rights.

We own the service. The software, interfaces, documentation, trademarks, and everything else that makes up HaulinCars remain ours. These Terms grant you a limited, non-exclusive, non-transferable right to use the service during your subscription — nothing more.

Feedback. If you send us suggestions, we may use them without restriction or obligation to you.

8. Third-party services and integrations

The service connects to third parties — load boards, telematics providers, payment processors, mapping and AI providers, accounting exports. Those connections are optional and are made at your direction, using credentials you supply. Your use of a third-party service is governed by your agreement with that party, not this one. We are not responsible for a third party's availability, accuracy, pricing, security, or decision to change or discontinue its API, and an outage on their side is not a breach of this agreement by us. You represent that you are permitted to connect the accounts you connect.

9. Availability, support, and changes

We aim for high availability but do not commit to an uptime guarantee under these Terms unless we have signed a separate written service-level agreement with you. We may perform maintenance, and we may add, change, or remove features. We will not make a change that materially reduces core functionality you are paying for without reasonable notice. Support is provided by email at legal@haulincars.com during business hours.

10. Suspension, termination, and getting your data out

• You may terminate at any time by cancelling your subscription and closing your account.
• We may terminate or suspend for material breach of these Terms, non-payment, loss of operating authority, or where required by law. Except for urgent cases, we will give you notice and a reasonable chance to cure.
• Export. While your account is active you can export your data using the export features in the product. On termination, you may request an export of Carrier Data within 30 days; after that period we may delete it. Ask at legal@haulincars.com.
• Sections on data ownership, disclaimers, limitation of liability, indemnity, and governing law survive termination.

11. Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE”. TO THE MAXIMUM EXTENT PERMITTED BY LAW, WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR SECURE, OR THAT ANY DATA WILL BE ACCURATE OR PRESERVED WITHOUT LOSS.

Specifically, and without limiting the above: location, mileage, routing, hours-of-service, FMCSA registry, pricing, tax, and AI-generated outputs are estimates or third-party data presented for convenience. They can be wrong, stale, or incomplete. Do not rely on them as the sole basis for a dispatch, safety, compliance, accounting, or payment decision. You remain solely responsible for your regulatory compliance, your driver-hours decisions, your insurance, your accounting, and the accuracy of the records you produce with the service.

12. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, NEITHER PARTY WILL BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST REVENUE, LOST LOADS, LOST BUSINESS OPPORTUNITY, OR LOSS OF DATA, EVEN IF ADVISED OF THE POSSIBILITY.

OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE AMOUNTS YOU PAID US FOR THE SERVICE IN THE TWELVE (12) MONTHS IMMEDIATELY BEFORE THE EVENT GIVING RISE TO THE CLAIM.

These limits do not apply to your payment obligations, to either party's liability for fraud or wilful misconduct, or to anything that cannot be limited under applicable law. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

13. Indemnity

You will defend, indemnify, and hold us harmless from third-party claims, damages, and reasonable legal costs arising from your Carrier Data, your use of the service, your violation of these Terms or applicable law, your transportation operations, or your failure to give a driver, employee, or customer a notice or consent their jurisdiction required.

14. Confidentiality

Each party will protect the other's non-public information disclosed in connection with the service with at least reasonable care, and will use it only to perform under these Terms. This does not apply to information that is public through no fault of the receiving party, independently developed, or required to be disclosed by law — in which case the receiving party will give notice where legally permitted.

15. Changes to these Terms

We may update these Terms. The version and “Last updated” date at the top of this page always reflect the current text. For material changes we will give notice in the product or by email before they take effect, and we record which version of these Terms each user accepted. Continued use after a change takes effect means you accept the updated Terms; if you do not, cancel your subscription.

16. General

• Governing law. These Terms are governed by the laws of the State of Arizona, United States, without regard to its conflict-of-laws rules, and the parties submit to the exclusive jurisdiction of the state and federal courts located in Maricopa County, Arizona.
• Force majeure. Neither party is liable for a failure caused by events beyond its reasonable control.
• Assignment. You may not assign these Terms without our written consent, except to a successor of your business. We may assign them in connection with a merger, acquisition, or sale of assets.
• Severability and waiver. If a provision is unenforceable, the rest stays in force. A failure to enforce a provision is not a waiver of it.
• Entire agreement. These Terms and the Privacy Policy are the entire agreement between us about the service and supersede prior discussions, unless we have signed a separate written agreement with you, which controls where it conflicts.
• Notices. We may give notice in the product or by email to your account address. Send notices to us at legal@haulincars.com.

17. Contact

Questions about these Terms: legal@haulincars.com. Privacy questions go to privacy@haulincars.com.

HaulinCars
447 W Watkins St #5, Phoenix, AZ 85003, United States